Real-time Data Management and Integration System
TheraCom offers a fully customizable real-time data collection, integration and reporting system that affords manufacturers unprecedented access into their market activity as it occurs. Our system integrates data from distribution partners to offer a longitudinal view of the patient therapy experience, from initiation through the entire course of therapy.
Access longitudinal patient and prescriber data…
This state-of-the-art platform supports Web-based interfaces, providing personalized data access to:
Our real-time data center provides timely access to related sales and usage data for manufacturer sales representatives and product management teams on all product activity. Real-time data access enables our clients to respond to the marketplace quickly and nimbly. The manufacturer can maintain a superior relationship with health care professionals by staying attuned to their needs and addressing issues in a meaningful, timely fashion. With TheraCom, you will never again have to communicate with health care professionals without understanding their experience with your product.
We also offer caregivers and patients comprehensive online information on the nature and use of your product, including an online environment for initiating requests for service, communication and therapy management channels in a highly effective manner.
Manufacturer Information Center
Obtaining accurate product market information in a timely manner is often a struggle for manufacturers. However, immediate and detailed market information is critical to the early success of a new product, or for a product being repositioned in the marketplace.
TheraCom provides this information to manufacturer sales and product management teams with invaluable, real-time data related to its support services—including reimbursement and distribution. Through our Web-based Digital Data Center© (DDC) application, we offer an integrated information system to keep your field representatives fully informed about activity in their territories. This includes real-time alerts that allow representatives to act immediately on relevant occurrences in the field. Differential views, based on geography and organizational role, provide clear, efficient data access and reporting for critical decision support.
Prescriber Information Portal
For health care professionals, TheraCom provides access to the services required for product therapy through a comprehensive, simple to use online system. These services include:
- Reimbursement and billing services
- Prior authorization support
- Patient assistance support
- Laboratory tracking
- Patient shipment records
- "One-step" product ordering for buy and bill
- Product information and updates
- Clinician training
- Dosage scheduling
This online system integrates many of the services currently available from the Support Center's traditional service methods, effectively reducing the time required by the health care professional to initiate therapy.
Patient Support Center
For patients, TheraCom's online system provides a centralized resource for service and information related to their specific disease and therapy. This includes information on disease specific ailments and treatments, product usage, participation in an online patient community and a product newsletter.
Patients can also utilize confidential services to create/access their own patient support center -- a personalized information system that provides custom content based on the patient's preferences. Features may include:
- Patient status through the process of therapy initiation
- Refill history
- Electronic attestation / authorization
- Therapy schedule and refill reminders
- Health care news feeds
- Product and therapy alerts
- Online chat rooms
One of TheraCom's key differentiators is our data collection and real-time reporting capability. All of our programs and databases are customized for each product and manufacturer client that we support; enabling customized reporting to meet specific needs. Prior to initiation of a program, TheraCom works closely with the client to understand your information requirements and decision support needs. In consultative fashion, TheraCom assists you in developing your data collection and reporting strategy. Emphasis is placed on the capture of meaningful data elements and the proper organization of the information to nimbly share these data with you as our teams conduct their work, including reimbursement, clinical support, and all other program functions.
In addition to real-time, case-by-case data access, TheraCom's unique data solution provides comprehensive Web-based views and reports that can be accessed on a date-range basis. Data can also be made available via data transfers using a variety of formats and data transfer mechanisms. We customize data protocols according to the unique needs of each manufacturer client.
TheraCom has developed a core competency in exchanging data with pharmacies across the specialty distribution network. The trend began with the introduction and now significant expansion of FDA-mandated REMS programs, with required data reporting back to the FDA. TheraCom has built and maintains data exchange via data feeds with all major pharmacies and a number of secondary specialty pharmacies.
Data integration services are available to support any external data source. By integrating all patient- and prescriber-specific data, TheraCom offers the manufacturer a comprehensive resource to gain the most complete view of the patient and prescriber experience.
For many of its programs, particularly those operating under an FDA-mandated REMS, TheraCom offers 21 CFR, Part 11 validation compliance services. To support these requirements, TheraCom follows a thorough, documented process for initial and ongoing system validation certification. Validation is an ongoing state; thus, all program data sources and feeds are validated at the launch of the program and then maintained in a validated state on an ongoing basis thereafter. All changes are fully documented through a standard change control process and are fully validated before implementation.