Some of our specific clinical services include:
TheraCom has developed sophisticated clinical programs to support specialty product administration. TheraCom will work with manufacturers to develop a customized clinical support program staffed with appropriate professional support.
Medical Information Hotlines
Our clinical hotline offering is administered on behalf of the manufacturer regardless of the distribution resource and encompasses a variety of services:- Medical Information Hotlines provide product administration information to health care professionals, as well as counseling to patients. Additionally, these hotlines can manage product complaints and adverse event reporting.
- Compliance and persistency programs are developed with the manufacturer and include outbound and inbound activities.
- Outbound patient educational programs
- Patient and physician counseling
Compliance and Persistency Programs
TheraCom has extensive experience in managing clinical support programs. TheraCom has provided nursing support in combination with pharmacy services for a variety of complex, chronic diseases and conditions. TheraCom’s compliance and persistency offering includes nursing clinical hotlines administered on behalf of the manufacturer regardless of the distribution resource.
TheraCom is committed to work with manufacturers to provide customer-focused programs and services which integrate inbound and outreach support services while providing consistent messages across all channels. Manufacturer C&P programs and services might include:
- Participant education via telephonic interactions
- Compliance and persistency support programs
- Product event and participant support group promotion
- Provider office support and education
Registered nurses respond to caller inquiries regarding:
- Product
- Therapy administration
- Symptom information
- Product information and concerns
TheraCom staff provides information from manufacturer-approved references. Callers are provided information and referrals to other appropriate support services including disease-state support groups, Patient Assistance Programs, etc. Product complaints can be captured and submitted to the appropriate resource as identified by the manufacturer. Data are captured and de-identified access is available to the manufacturer in real-time.
REMS and Risk Minimization Support
TheraCom can assist a manufacturer in meeting FDA requirements for tracking, monitoring, and data reporting throughout the commercialization process. These services might include:
- Patient registries
- Clinical data collection
- Targeted education and outreach
- Reminder systems
- Performance-linked access systems
Educational Programs
TheraCom has developed educational programs to provide training and guidance to individuals and health care professionals alike. These educational programs may include:
- Pre-approval disease-state education
- Post-approval product education and training
- Continuing education, including physician, payer, patient audiences, to include CME and CEU offerings
- Certification database tracking
- Instructor Training Programs
- National Nursing Network
TheraCom develops educational programs using the most current information available from manufacturers, literature searches, and the recognized experts from a wide variety of fields.
We make these teaching tools available to all health care specialists involved in the patients’ care and require that any home health agency nurses pass a competency evaluation.
Coordination of Care
TheraCom identifies and listens to the needs of our customers. In the Clinical
Services arena we provide an array of services from coordination of initiation
of therapy and dose administration to patient and physician counseling.
TheraCom uses a team approach to manage care, patient by patient. Our health care professionals collaborate on insurance verification, home health nursing training, and coordination of medication shipment.
TheraCom coordinates home health nurses to provide the "hands-on" care that some patients may require. TheraCom has developed a nationwide network of accredited nursing agencies that have been trained specifically around the disease state and therapy under consideration. Agency nurses must pass a written examination before TheraCom will allow a nursing visit to be performed.