TheraCom offers a single point of contact for your patient, prescriber, and payer audiences to receive information regarding your product. Our Support Center is named according to manufacturer guidance, and responds to callers using that name. Calls are triaged according to manufacturer directives, managing calls as appropriate for services provided by TheraCom, and routing to other manufacturer-sponsored services as needed. Hours of operation are defined according to program requirements.
The Support Center serves as the main “hub” of data collection and services offered, including but not limited to reimbursement support, product information, clinical support, call triage, and order processing. Support Center staff is available via dedicated toll-free telephone and fax numbers, exclusive to each program. There is also a Provider Portal available for service request submission.
TheraCom’s telephone capabilities are flexible and offer a variety of service options, with some of the most sophisticated programming in place to help ensure that the needs of the manufacturer’s program are met. With TheraCom, manufacturers can be confident that their programs are being administered and managed according to their wishes, with the highest level of professionalism and customer service.