Meet the TheraCom Team
Mary Ann Zamula
Senior Vice President, Operations
Since joining TheraCom in 1998, Mary Ann Zamula has been instrumental in the growth and development of the business. She has been responsible for directing many product-specific reimbursement hotlines and patient support programs, the reimbursement case management team, and billing and collection efforts. In her current role, Ms. Zamula has responsibility for oversight of program operations and client support for many of TheraCom's established manufacturer-sponsored programs at three of its locations as well as management of the TheraCom pharmacy. Prior to joining TheraCom, Ms. Zamula served as Vice President of RESCON, Inc., where she designed and managed reimbursement hotlines and patient assistance programs that supported a variety of products. Her role also included consulting with manufacturers on strategies to eliminate barriers to access as well as the addition of products to the formularies maintained by government payers and commercial insurers. When RESCON was acquired by PAREXEL, Ms. Zamula became Director of Reimbursement Services at PAREXEL. Ms. Zamula earned her Bachelor of Arts degree from Emory University and her Master of Arts degree in Health Care Administration from George Washington University.
Senior Vice President, Sales and Marketing
As Senior Vice President of Sales and Marketing, Bob Landers is responsible for business development with biotechnology and specialty pharmaceutical clients. His role includes the oversight and the development of long-term relationships with the manufacturer client through product support services offered by TheraCom. Mr. Landers has 31 years of experience in the medical field including the device, lab, pharmaceutical and specialty pharmaceutical industries. He has held roles in sales training, strategic account management and development, and sales with regional, area Vice President and Vice President responsibilities. He joined the TheraCom from the cardiac device business that included upper sales management roles at both Guidant and Novoste Corporation. Mr. Landers earned a Bachelor of Science degree in Marketing from Providence College.
Jean Dinwiddie, Pharm. D.
Senior Director, Client Services
Since joining TheraCom in 2005, Jean Dinwiddie has served as a clinical pharmacist and a program manager for a variety of manufacturer-sponsored programs. As Senior Director of Client Services, Dr. Dinwiddie has primary responsibility for oversight and management of REMS programs and clinical patient support services. She has been a featured speaker at a number of conferences with focus on various challenges in the management of REMS products and specialty pharmacy distribution networks. Prior to her work at TheraCom, Dr. Dinwiddie served as Clinical Program Director for PharmaCare, where she was responsible for formulary management and program implementation and management. Dr. Dinwiddie chaired the PharmaCare national Pharmacy and Therapeutics committee that established the cost-effective preferred drug list to promote appropriate, effective and safe medication use for patients. Prior to her role with PharmaCare, Dr. Dinwiddie served as the clinical pharmacy coordinator for the physician group at George Washington University Medical Center. Dr. Dinwiddie is a published author, serving as principal reviewer and contributing author of Drugs for People Over 50, which was published in conjunction with the editors of the Consumer Guide, and demonstrates her strong interest in geriatrics. Dr. Dinwiddie received her Doctor of Pharmacotherapy degree from the University of Maryland.
Paul R. Battaglia
Senior Director, Client Services
As Senior Director of Client Services, Paul Battaglia is responsible for the development and implementation of manufacturer-sponsored programs. His role includes the oversight of all program activities encompassing reimbursement, patient assistance, distribution, adherence, nursing coordination and data management. Mr. Battaglia began his career with TheraCom in 2000. He joined as a Program Specialist where he gained valuable reimbursement knowledge and customer service experience. Building upon this foundation, Mr. Battaglia has served in a number of roles with increasing responsibility including Team Leader, Supervisor, and Program Manager for programs in varying disease states. Mr. Battaglia earned his Bachelor of Science degree in Biology from Dickinson College.
Senior Director, Client Services
As Senior Director of Client Services, Bill Smith is responsible for building an internal operating structure as well as creating and implementing strategic goals designed to expand our business services. Mr. Smith leads strategic development and oversees operations for a business unit focused on comprehensive reimbursement support programs. He has led the design, development and successful implementation of support programs across a broad range of disease states. His experience spans major therapeutic areas and includes specialty products prescribed and administered in a variety of treatment settings. Mr. Smith's focus on quality, process improvement and data management has led to innovative system solutions to provide strategic program design and operational excellence. Mr. Smith first joined the legacy organization in 1999, at that time Stadtlanders Specialty Pharmacy, and has experienced the company's evolution through many different groups ranging from Bergen Brunswig through to today with TheraCom and AmerisourceBergen.
Prior to joining TheraCom, Mr. Smith spent over thirteen years in the medical billing and health insurance field for CVS Caremark Specialty Pharmacy where he gained subject matter expertise in Payer Billing, Reimbursement and Medicare Part D. He held management positions in the Billing and Reimbursement, Self-Pay Collections, and Insurance Verification Departments supervising a team of 100+ employees. He was responsible for the Medicare Part D implementation at the introduction of the Part D benefit, and managed manufacturer-sponsored programs for 10+ manufacturer clients during his tenure. Additionally, he developed the department auditing and quality monitoring programs and was responsible for developing and implementing the department Policies and Procedures. Mr. Smith also held the role of Insurance Resolution Associate for nearly two years. Before joining CVS Caremark, Mr. Smith served as Billing Service Representative and JCAHO Coordinator for two medical supply companies. He has additional experience in Corporate Account Management, as a staff supervisor for a national technology supply company. Mr. Smith is also Six Sigma Certified.
Director, Client Services
In her role as Director of Client Services, Joanne Treichler has oversight responsibility for development, implementation, and ongoing operations of manufacturer client programs. She oversees operational programs in reimbursement support, patient assistance, REMS, product distribution, and data management. Prior to joining TheraCom, Ms. Treichler spent over 20 years in a clinical setting in Medical Technology. She then joined MAMSI (now United Healthcare), where she spent several years in Professional Services, supervising the outpatient clinical care group responsible for outpatient authorizations. She also held the title of Research Data Analyst with UHC prior to joining TheraCom in 2005. Since joining TheraCom, Ms. Treichler has held several management positions, including program management responsibility for several complex REMS programs. Ms. Treichler holds a Bachelor of Science in Medical Technology from D'Youville College in Buffalo, NY and a Six Sigma Green Belt from Villanova University.
Caroline York, MBA
Director, Marketing and Business Strategy
Caroline York has held a number of roles within the TheraCom organization and within the various parent companies since joining in 2002. Most recently, she took a lead role in the CVS Caremark divestiture of TheraCom and subsequent separation and integration within the AmerisourceBergen/Lash Group organization. Prior to this, Ms. York led the legacy TheraCom Marketing Department, where she was responsible for developing TheraCom business strategy and messaging to the marketplace. She also led the TheraCom client marketing services offering, including outbound marketing and educational support for client products and their associated services programs, and developed innovative product solutions, including the development and launch of the electronic prescribing platform for TheraCom clients. Within the corporate parent, Ms. York worked with several business units including Strategic Marketing, Trade Relations, Account Management, and Specialty Benefit Management. In 2004, she joined the Marketing organization for Caremark Specialty Pharmacy Services, where her primary focus was the Medicare effort and a CMS demonstration of the new Part D drug benefit. Prior to her tenure with TheraCom and CVS Caremark, Ms. York served as a Manager with Accenture Consulting in the Health Services business unit, where she conducted due diligence for clients contemplating mergers and acquisitions in the healthcare arena. Ms. York holds a Bachelor of Science in Public Health degree in Health Policy and Administration from the University of North Carolina at Chapel Hill and a Master of Business Administration degree from the Wharton School of Business, University of Pennsylvania.
Nancy Pilcher, RN
Director, Business Development
As Director of Business Development, Nancy Pilcher is responsible for establishing manufacturer relationships and conducting program development efforts to create a comprehensive program offering administered by TheraCom on behalf of the manufacturer. Ms. Pilcher joined TheraCom in 1997 and has served in a senior level throughout its expansion and development. Throughout the course of TheraCom's growth, Ms. Pilcher served in roles that supported operational management, expansion of the specialty pharmacy operations, clinical services, and development of clinical support programs. She played a key role in business development efforts and participated in the majority of the new program launches. Additionally, Ms. Pilcher has served in a consultant capacity to several manufacturers relative to the development and operational execution of REMS and clinical support programs. Ms. Pilcher has more than 20 years of experience in nursing, home infusion, and the specialty pharmacy industry, specifically in the areas of staff development, management and sales support. Ms. Pilcher attended Millersville State University and The Reading Hospital School of Nursing and is currently a member of the Infusion Nurses Society, Oncology Nurses Society and the Pulmonary Hypertension Resource Network. Recently, Ms. Pilcher received a certificate in project management from George Mason University.
Director, Business Development
John is a Director for Business Development. His primary responsibility is business development with biotechnology and specialty pharmaceutical clients. His role includes developing long-term business to business partnerships within product support services offered by Lash, TheraCom and Premier Source. With 20 years of experience in the pharmaceutical industry, Mr. Hormuth has held positions of varying responsibilities with Amgen, Immunex, and Eli Lilly. He has held roles in channel management, commercial operations, sales management, payer account management, and sales leadership. Mr. Hormuth earned a BS and MBA from Indiana University Kelley School of Business.
Director, Information Technology
Steve Viehman, Director of Information Technology, came to TheraCom in 2010. Mr. Viehman has over 25 years of experience in the information technologies field. He has held executive management positions in a variety of businesses and domains enabling him to bring a unique perspective to IT solutions development and operational improvement. Mr. Viehman is responsible to deliver the technology solutions needed to support the services provided by TheraCom to its pharmaceutical clients. His role at TheraCom includes oversight of the entire software development lifecycle from project inception to production implementation and production support. Mr. Viehman holds an AS in Electrical Engineering, received Executive Leadership education from the Wharton School of Business, and is a certified Project Management Professional.
Director, Human Resources
Terri Long provides strategic human resources support and counsel to TheraCom's executive leadership in the areas of employee relations and retention, employee motivation, policy interpretation, compensation analysis and total rewards administration. She joined CVS Caremark in 2008 as a Human Resources Business Partner supporting TheraCom and the PBM's Specialty group. In 2011, Ms. Long was promoted to Director after leading the integration of HR services and functions from CVS Caremark to AmerisourceBergen. Ms. Long's areas of expertise include Change Management, Talent Acquisition, Performance Management, and Organizational Development with a focus on leadership development. In addition, she has successfully introduced and implemented HR business solutions including HRIS, ATS, and VMS technologies. Ms. Long began her career in the healthcare industry working in a number of roles for an outpatient radiology practice in the Washington Metropolitan area. Just prior to joining TheraCom, Ms. Long worked at the American Diabetes Association in the capacity of Manager of Employment and Employee Relations. Ms. Long earned a Bachelor of Science degree in Human Resources and Education from Virginia Polytechnic Institute and State University.
Director, Pharmacy Operations
John Disler began his healthcare career in the medical equipment, home infusion therapy and medical gases industry where he transitioned rapidly from customer service manager to logistics manager then to a multisite Branch Manager for a national home care provider. Mr. Disler spent 20 years in the medical equipment field specializing in distribution logistics, transportation of hazardous materials, procurement, inventory control, clinical services and reimbursement. In 2006, Mr. Disler moved to TheraCom to manage the pharmacy backend operations. This included procurement of pharmaceuticals, wholesale distribution of pharmaceuticals and inventory management. Mr. Disler assumed responsibility of all pharmacy operations in 2010. This included new program implementation for the pharmacy specializing in retail Patient Assistance and Starter programs. Mr. Disler is a licensed Designated Representative for Pharmaceutical wholesale distribution.